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MOB: 07593523360
Email: drlockaberdeen@gmail.com
24hr EMERGENCY LOCKSMITH ABERDEEN
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PRIVACY POLICY OF DR. LOCK ABERDEEN LOCKSMITHS
1. Introduction
1.1 In this policy, “we”, “us”, “our” refers to Dr. Lock Aberdeen (Jess Art Ltd) and “you” and “your” refer to natural personas that use our website to send an enquiry.
1.2 We are committed to protect the private data we receive and store from you and respect your rights under the General Data Protection Regulation.
1.3 This policy applies when we receive your data and we are acting as “data controller” and when we process it and we are acting as “data processor”.
1.4 For more information about us and how you can contact us, please see section 10 below.
2. Origin of Our Data
2.1 The data is received from you, as an individual that has made contact through our website drlockaberdeen.com.
2.2 We process personal data which we receive through your use of our online presence as follows:
2.3 Server logs:
2.3.1 No personal data is required for the use of our website. However, our web server still collects the data that your Internet browser communicates to us (including the IP address of the requesting computer, together with the date, time, the request, which file is requested (name and URL), the amount of data transferred to you, a message as to whether the request was successful, identification data of the browser and operating system used, and the website from which the access was made (should the access take place via a link).
2.3.2 The legal basis of the processing is based on our legitimate interest in ensuring system security, technically administering website and optimising service quality.
2.3.3 In the event of a hacking attack, this data will be passed on to the law enforcement authorities. Any further transmission to third parties will not take place. The server logs are stored for a maximum of three (3) months.
2.4 Cookies
2.4.1 drlockaberdeen.com website uses “cookies” to make visiting our website attractive and to enable the use of certain functions. Cookies are small text files which contain a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Our website uses cookies to help us identify and track visitors and their website access preferences. Most web browsers automatically accept cookies. You can avoid this by changing the settings of your browser. drlockaberdeen.com website visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before visiting drlockaberdeen.com website. You can remove existing cookies stored on your computer at any time by deleting the temporary Internet files. The data is processed on the basis of your consent.
2.4.2 Cookie Statement
2.4.2.1 This website uses cookies to provide non personal browsing behaviour which we use for statistical purposes. This means that we may collect information about your visit that does not identify you.
By continuing to use our website, you agree that the following information may be stored by us for use by third parties. The information that we collect may include, but is not limited to the:
· Operating system used (for example, Windows, Macintosh, iOS or Android)
· Browser used (for example, Internet Explorer, Google Chrome, or Safari)
· Average time spent on the website
2.4.2.2 We use this information to measure how our website is being used and how we can improve the content on our site. We also use this information for analytical purposes, and some of our key indicators are the:
· Number of visits to the site
· Average time spent on the site
· Popular pages viewed on the website
2.4.2.3 This information helps us understand how our website is being used and to make any necessary improvements.
2.4.2.4 We may use the information to customise our website and improve our business processes according to recommendations based on this data
2.4.3 We process data about your use of our website via the providers listed below in order to be able to adapt it to your interests in the best possible way.
2.4.3.1 Google AdSense, an advertising placement service by Google Inc. (“Google”) uses cookies to help serve the ads that it displays on the websites of its partners, such as websites displaying Google ads or participating in Google certified ad networks. When users visit a Google partner’s website, a cookie may be dropped on that end user’s browser.
2.4.3.2 Third party vendors, including Google, use cookies to serve ads based on your previous visits to our website or other websites.
2.4.3.3 Google’s use of advertising cookies enables it and its partners to serve ads to you based on your visit to our site and/or other sites on the Internet.
2.4.3.4 You may opt out of personalised advertising by visiting Ads Settings.
2.4.3.5 You can opt out of a third-party vendor’s use of cookies for personalised advertising by visiting http://www.aboutads.info/choices/
2.4.3.6 Google Analytics, a web analysis service of Google, uses cookies to help the website analyse how users use the site. The information generated by the cookie about your use of the website will generally be transmitted to and stored by Google on servers in the United States. We use IP anonymisation; therefore, your IP address is shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases is the full IP address transmitted to a Google server in the USA and shortened there. Google will use this information on our behalf for the purpose of evaluating your use of this website, compiling reports on website activity for us and providing us with other services relating to website activity and internet usage. The IP address transmitted by your browser as part of Google Analytics is not combined with other data from Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however, please note that if you do this you may not be able to use the full functionality of the website. In addition, you can prevent Google from collecting the data generated by the cookie and related to your use of the websites (including your anonymous IP address) and Google from processing this data by downloading and installing the browser plug-in available under the following link (http://tools.google.com/dlpage/gaoptout?hl=en).
2.4.3.7 Google Analytics uses the following cookies:
· _ga (storage duration two years),
· _ gid (storage duration one day),
· _ gat (storage duration one minute).
3 Nature of the Data
3.1 The data received from you can be phone number, name or e-mail address. Any and all payment information provided by you is not stored.
4 Processing your Data
4.1 Once the enquiry is received by us, your details will be used to contact you in order to respond to the original enquiry.
5 Sharing Your Details
5.1 We will not share you details with any other party.
6 Retention Period
6.1 Once we have responded to your enquiry, unless we have received your consent to send you more information, we will delete your details. If consent is given, your details will be retained until the consent is withdrawn.
6.2 All information related to quotes provided in response to your query will be retained until you request their removal.
7 Data Breaches
7.1 Dr. Lock Aberdeen protects the computers on which the data is received by password. The computers are kept on a secure site which is security protected.
8 Amendments
8.1 We may update this policy in order to improve our data management.
8.2 If requested by you we will notify you of any significant changes to this policy by e-mail.
9 Your Rights (GDPR Rights of the Natural Person)
9.1 This section explains the rights, you have, as a data subject, in relation to your personal information.
9.2 To be informed about how, why and on what basis that information is processed.
9.3 To obtain confirmation that your information is being processed and to obtain access to it and certain other information, by making a subject access request— your request will be answered in maximum of seven (7) business days.
9.4 To have data corrected if it is inaccurate or incomplete. [Does not apply]
9.5 To have data erased if it is no longer necessary for the purpose for which it was originally collected/processed, or if there are no overriding legitimate grounds for the processing (the right to be forgotten).
9.6 To restrict the processing of personal information where the accuracy of the information is contested, or the processing is unlawful (but you do not want the data to be erased), or where the employer no longer needs the personal information, but you require the data to establish, exercise or defend a legal claim. [Does not apply]
9.7 To restrict the processing of personal information temporarily where you do not think it is accurate (and the employer is verifying whether it is accurate), or where you have objected to the processing (and the employer is considering whether the organisation’s legitimate grounds override your interests). [Does not apply]
9.8 If you wish to exercise any of the rights in paragraphs, please contact drlockaberdeen@gmail.com
10 You can contact us by:
1. Using our website contact form.
2. Telephone, on 07593523360
3. Email us at drlockaberdeen@gmail.com